Hyatt Zilara Cancun - All Inclusive - Adults Only

The entire hotel was very well presented with friendly staff and all round great service. The food service is upscale so be warned. The food was excellent overall. Great beach and splendid pool. Service was efficient and always with a smile. I like breakfast and dinner the most here. Entertainment in the evenings were awesome. Hotel and beach were picture perfect. The hammock in the room balcony is a welcomed touch.

The Hotel is perfectly situated in the Hotel Zone with many amenities nearby and some clubs at night, and also 20min from the airport. Now about the Hotel itself, we could'n have asked for more as it has 5 excellent restaurants with a mix of Mexican, Asian, Mediterranean and a buffet. Also, they have 2 main bars that stay open until late. Entertainment every night in the lobby with different shows and sometimes food and drinks while you enjoy it. During the day, at the pool and the beach, there are activities planned by the amazing entertainment team (some names as Gio, Brian, Sara, Nina as many more!) such as bingo, aqua fit, cycling, volleyball and pool parties! You also get drinks delivered to your cabanas or sunbath chairs by the waiters which is amazing! We would like to thank all the staff that were always there for us, helpful, polite, friendly and always with a smile and making conversation with us! Some names are Daniela, Janet, Fernando, Fabian. A big shout out to Samanta Sanchez that is the hostess of Spice and Bonnie from Asiana that had an amazing energy and always friendly towards us. Our concierge Rosa was always present for us, not only when she was there but many requests and questions we raised via Whatsapp were promptly responded by her and Paulina. The room was comfortable, great size and the view was breathtaking of the pool and the sea.

The view from the swimming pool and my room are both amazing !!!! Also I loved the Pilates class! The instructor Dianna was so fun so that went to the class in the following day. If you like exercise, I highly recommend you to go to this class! My favorite restaurant is Vista the one by the pool. Staff were all really friendly and nice as well as the food was good. Spa is another amazing element there. It is well organized and established so thus is must try!

Everything

This is an exceptional place. The service was outstanding ( Joaquin, the server at the Mexican dinner was excellent, as well as Lenny in the beach area, Brian, Guadalupe and all the rest of the spa, Saul at the front desk . In general, all the staff were superb. The food was delicious specially in the Vista, Spice, Maria Marie and Asiana. The spa was a very relaxing experience. This place is heaven on earth.